FAQ

Which currency will I pay in?
Choose your country using the flag in the menu. Prices are shown in that market’s currency, and your checkout shows the currency you’ll be charged in.

When will my order arrive?
Delivery times depend on your destination. Check our shipping page for the current estimate for your country. We’ll email your tracking details when your order ships.

Can I try Flow and still return it?
Yes. Every order comes with a 60-day risk-free trial from delivery. Open it, try it, and if it’s not for you, contact support@myactiveflow.com for a return and full refund. Return shipping is on us.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@myactiveflow.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Delivery times depend on your destination. Check our shipping page for the current estimate for your country. We’ll email your tracking details when your order ships.

Still have a question?
Email support@myactiveflow.com — we’re here to help.