Returns & Refunds Policy

60-day risk-free trial on every order

Every order placed on myactiveflow.com is covered by our 60-day risk-free trial, including Starter Kits, refills, travel cases and subscription deliveries. You have 60 days from the date you receive each order to try the products and contact us for a return and refund if you are not satisfied.

You can open and try the products

Our products are hygiene products, but this does not exclude them from our 60-day risk-free trial. You may open the packaging, break the hygiene seal and use the products during the trial. Opened or tried products remain eligible for a refund under this guarantee. We do not require the products to be unused or the packaging to remain sealed.

Free returns and a full refund

ActiveFlow covers all return shipping costs. There are no return handling fees or restocking fees. If you are not satisfied, we will refund the full amount you paid for the products you return under this guarantee.

How to request a return

Email support@myactiveflow.com within 60 days of receiving your order and include your order number or receipt. We will provide a prepaid return label and instructions on how and where to send the return. Please contact us before sending anything back so we can arrange the return at no cost to you.

Refund processing

We will notify you when your return has been received and processed. Your refund will be issued to your original payment method within 10 business days after the return is approved, or sooner where required by applicable law. Your bank or payment provider may need additional time to show the refund. If more than 15 business days have passed since approval, please contact us.

Damaged, faulty or incorrect items

Please contact us if your order arrives damaged, contains an incorrect item or develops a fault, so we can help resolve the issue. ActiveFlow takes responsibility for returns and product claims.

Subscription orders

Each subscription delivery is covered by its own 60-day trial from the date you receive it. To stop future renewals, manage your subscription or contact us for help cancelling it.

Your statutory rights

This voluntary 60-day guarantee is in addition to your statutory consumer rights. It does not replace or limit any applicable cancellation, refund or legal guarantee rights, including rights relating to faulty or misdescribed goods. Applicable statutory rights continue to apply after the 60-day trial period.